Hosting

1. Payment Obligations: Full monthly payment is required in the beginning of every monthly billing cycle. No payment-due notices will be sent, unless otherwise requested by client. If payment is not received by the renewal date, your account will be terminated. Once your account is terminated, you will need to pay the initial hosting fee. There is a $25 fee for bounced checks and a $10 processing fee for chargeback.
2. Renewals: Your Pay-Per-Month account will be automatically renewed under the same time and fee structure unless you give written notice to Zakyla Web Development five (5) days before the renewal date that you do not wish to renew such account.
3. Cancellation Policy: You may cancel at anytime. Accounts that are terminated by Zakyla Web Development will not receive any refund. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. Cancellation request will reflect the day of your submission.
4. Refund Policy: All fees on hosting are non-refundable unless otherwise expressly noted, even if your service is suspended, terminated, or transferred prior to the end of the service term.

Development

1. Homepage Design - Once site design is signed off on (via email consent), design is considered approved. Any subsequent changes to design are billable at our standard hourly rate.
2. Navigation – Once site outline/map is signed off on (via email consent), site navigation is considered approved. Any subsequent changes to navigation are billable at our standard hourly rate.
3. Content – Provision of content is customer's responsibility.
   • Text content – Content must be provided in digital form, unless copy is being developed by Zakyla Web Development. Transcription of non-digital content is considered billable, unless otherwise provided for in customer's contract. Clients should provide proof-written copy. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at our regular hourly rate.
   • Graphical content – Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer's contract. Subsequent revisions will be billable at our regular hourly rate.
   • Timeframe – Sites will be fully billable three (3) months after the deposit is received, regardless of the amount of content you have or have not supplied us. All content must be provided to Zakyla Web Development no later than six (6) months after the deposit is received. Posting of content received after six (6) months of receipt of the deposit is work billable at our regular hourly rates.
4. Database Implementation – Entry of data for database applications is considered client's responsibility. Entry of data by Zakyla Web Development is billable, unless otherwise provided for in customer's contract.
5. Technical Support – We offer local, in-house phone support to our clients. We do not normally bill for technical support depending on the problem's fault, severity, and time invested.
6. Cancellation Policy – You may cancel at anytime. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. Cancellation request will reflect the day of your submission.
7. Refund Policy – Refunds will not be issued after client has approved estimate and work has commenced. You will be obligated to pay all fees and charges accrued prior to the effectiveness of the cancellation, including hours spent on incomplete work. If applicable, refund will be issued back to you within 7-10 business days from your cancellation date.